Return & Refund Policy

Return & Refund Policy

Last updated: October 2026

Order Cancellation

We accept cancellation requests before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not yet entered processing or been shipped.

Contact our Customer Support team as soon as possible to request a cancellation. Orders successfully cancelled within this period will receive a full refund.

Once the deadline has passed, or the order has entered processing or been shipped, we are unable to cancel it.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please contact us before returning an item. Do not send your return directly to the manufacturer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos of the item and packaging.

We will review the issue and arrange an appropriate resolution. This reporting timeframe does not limit your rights under applicable law.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item. In those cases, we will cover the return shipping costs.

No restocking fees apply to approved returns.

How to Request a Return

1. Email service@gemmivo.com with your order number and the reason for your return.
2. Wait for our team to review your request and provide return authorization and instructions.
3. Package your approved return securely and send it according to the instructions provided.

Returns sent without prior authorization may not be accepted.

Return Address

Please contact service@gemmivo.com before sending your return. We will confirm the appropriate return destination and provide instructions after reviewing your request.

Depending on the product and fulfillment arrangements, the confirmed return destination may differ from the company address shown above.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–15 business days. Your bank or payment provider may require additional time to post the refund.

Late or Missing Refunds

If you have not received your refund after the estimated processing period:

1. Check your bank account again.
2. Contact your credit card company or payment provider to check whether the refund is pending.
3. Contact your bank, as posting times may vary.

If you still need assistance after completing these steps, email service@gemmivo.com.

Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law.